Our experts at DSR Tax Claims know how hard it is to find good, quality information about HMRC’s tax regulations that is easy to understand, and that’s why we have created these handy guides to tell you everything you need to know. Our aim is to make life easier for our clients and that is why we want to share our expertise with you. You can also call our friendly team on 0330 122 9972 – we’re the tax experts you can trust.


What can you do if you disagree with a tax decision?

When HMRC make a decision about your taxes, they will send you a decision letter. This letter sets out the reasons they came to that decision and it also informs you whether you have the right to appeal their decision.


You can appeal against some of the following decisions:

  • Your tax bill (such as your Self Assessment or VAT bill);
  • If you have claimed a tax relief;
  • If you have requested information about your taxes or wish to check your business records
  • If you have received a penalty (for example, if you have filed a late Self Assessment tax return).


Your appeal doesn’t have to be made by yourself – if you have someone else look after your taxes, such as an accountant, they can appeal on your behalf. You do have to pay your own costs for appealing a tax decision.


You may be able to delay paying any penalties or owed tax while you appeal but do not assume this is the case – check that out first.


What if HMRC didn’t act on given information?

You might be able to ask HMRC to cancel any tax you owe if they didn’t act on information given to them, either by you, your employer or by the Department of Work and Pensions (DWP).


You can do this if you owe Income Tax, Capital Gains Tax or Class 4 National Insurance contributions.


What do HMRC consider to be “reasonable excuses”?

You can appeal against certain penalties if HMRC believe you have a reasonable excuse.


HMRC might consider the following to be reasonable:

  • You suffered the death of a close relative or partner shortly before your tax return or payment was due.
  • You unexpectedly had to stay in hospital, which prevented you from dealing with your taxes.
  • Your computer failed (including software failure) just before or while you were preparing your online Self Assessment tax return.
  • There were service issues with HMRC’s online service.
  • Fire, theft or flood prevented you from being able to complete your tax return.
  • You had a serious or life-threatening illness.
  • There were postal delays which could not have been reasonably predicted by you.
  • The delays were related to your disability.


However, HMRC expect you to send your tax return (or payment) as soon as possible after you have resolved any of the above issues – you can’t use a reasonable excuse to put them off indefinitely.


HMRC do not consider the following excuses to be reasonable:

  • If you relied on someone else to deal with your taxes and they let you down.
  • Your bank account didn’t contain sufficient funds to meet your payment to HMRC.
  • You found HMRC’s online services to complicated or difficult to use.
  • You made a mistake in your Self Assessment tax return.
  • You didn’t get a reminder from HMRC so you forgot.


How can DSR Tax Claims help?

We know that dealing with HMRC can be a complicated affair, even with our helpful guide to tell you everything you might need to know. It’s all very well reading about it and knowing what HMRC’s stand on it is – but how do you apply that to your own circumstances? It can seem like an absolute minefield but help is always available and you don’t need to battle through this alone. Our team of experts at DSR Tax Claims are always on hand to help our clients and act as their tax agent and our excellent standing with HMRC means that we can make sure you don’t fall foul of their regulations, while claiming your maximum tax relief. We can even take care of all that paperwork and deal with HMRC on your behalf too. Call our friendly team on 0330 122 9972 – we’re the tax experts you can trust.