Our aim when working with our clients and our colleagues is to build trust in our organisation and strengthen our relationships with each other, with our clients and with the wider community and world. With this in mind, we make it our mission to:


         Expect and deliver the highest quality outcomes


         Make good decisions and behave as though our personal reputations are at stake at all times


         Own our decisions and take responsibility for ourselves and the work that we do


         Speak up for what is right, even when it feels difficult to us


         Keep ourselves informed and ask questions about the future of the world we live in and the role that we play within that world


         Create a positive effect with our colleagues, our clients and society through our actions


         Be alert and responsive to the ever-changing environment in which we operate


         Make the effort to understand every individual and what matters to them


         Show respect and display integrity for ourselves, our colleagues, our clients and the wider world


         Appreciate the value that each person contributes


         Support others to grow and work in the way that brings out the best in them


         Collaborate and share ideas, knowledge and relationships to go beyond boundaries


         Dare to challenge the status quo and try new ideas and ways of working


         Innovate, test and learn from failure and our mistakes


         Keep an open mind to the possibilities in every idea


         Contribute and ask for feedback to improve ourselves and others


         Keep an open mind to a diverse range of perspectives, people and ideas


As members of the DSR Tax Claims team, we promise to uphold these values through our work.